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当敏感的信用卡信息是通过我们的网站获得通过，该信息将被自动加密使用加密的128位（最高级别加密市售）密钥长度的安全套接字层协议(SSL)的。我们接受网上信用卡付款使用 ipay88(由马来西亚国家银行认可)，这是一个安全的在线系统，为我们的客户遍布互联网的安全事务。ipay88 3D安全的地方还使用从银行额外的身份验证是必需的。请注意,waikeong.com 不存储在网上信用卡支付任何信用卡信息。
问：我有一个用户帐户，但waikeong.com 忘记了密码，怎么办？
这是很容易的，打开我的帐户页面，点击链接的忘记密码。您会被提示一个窗口，请输入您的电子邮件地址（必须是相同的电子邮件地址与waikeong.com 注册）。密码将自动发送到注册的电子邮件地址。
问：我有waikeong.com 用户帐户，我该如何更改我的地址？
转到我的帐户页面，登入，您可以修改您的详细地址。
问：我可以购买waikeong.com 产品，但无需创建一个帐户吗？
不幸的是没有。但是一旦您已经创建了一个帐户，这将是您更轻松地与我们店旁边的时间。只需使用您的登入（您的电子邮件地址）和密码，下次您跟我们店，您的所有个人和地址信息将自动从您的帐户。
问：我怎么知道waikeong.com 最新消息和促销活动？
只要订阅我们的新闻，这是我们每月公布的。
问:我如何退订邮件目录？
给我们发电子邮件与该邮件的标题，我们将取消waikeongmarketing@yahoo.com.hk 从邮件列表中删除您的电子邮件。
问：我收到waikeong.com 几封电子邮件。什么是接订单，处理订单及付款收据？
收到的订单：此邮件通知您waikeong.com 已收到您的订单，并会尽快处理它。
顺序处理：该电子邮件waikeong.com 已经处理您的订单。下一步，我们将提供产品给您。
付款收据：由于订单正式收据此邮件的行为。在电子有件，您会发现用于跟踪目的的运单号。
问：如何获得免费送货？
如果您的订单超过RM400 .00以上，我们将免费送货服务给您。
注：此优惠只适用于马来西亚半岛内。
问：我如何联系waikeong.com?
如有任何查询，请电邮至waikeongmarketing@yahoo.com.hk, 或联系我们的页面。我们将在两个工作日内答复。
问：waikeong.com有商铺，我可以访问地址？
是的，我们有一个店铺展示我们的产品。No.9 JALAN WANGSA 3/5 TAMAN WANGSA PERMAI 52200 KL.
问：如果我到店铺购买会节省过上网吗？
将是一样的价格。
问：我想从waikeong.com 网上商店购买产品，我但无法找到一个特定的产品/项目，我能做些什么呢？
请联络 waikeongmarketing@yahoo.com.hk.或致电0362803587-0122128865-0122258116.我们将作进一步调查。我们将尽力为您提供帮助或推荐您一个选择。
WWW.WAIKEONG.COM
Q : when l cilk on the '' credit card payment with ipay88'' , nothing happens after that why ?
please examine the settings of your internet browser if pop-up blocker is turned on . we need the pop-blocker to be turned off .
for internet explorer users , go to tools > pop-up blocker >turn -off pop-up blocker .
Q : l cannot remove and add items into my shopping cart . why and how to resolve this ?
lt should be memory problem at internet explorer . pleaes do the following :
1. go to tools -> internet options -> delete cookies
2. press yes
3. close your internet explorer and reopen it , the problem should be resolved , lf problem still persists , kindly contact us at waikeong.com for technical assistance.
Q : l have signed up to waikeong.com but cannot login with my password . why ?
one of the possible problem is that your account is not verified . a email with verification link had been sent to your registered email address for verification link to activate your account.
alternatively , kindly contact us at waikeongmarketing@yahoo.com.hk tel :0362803587 for technical assistance.
Q : l came across the name ipay88 in waikeong.com , what is ipay88 ?
waikeong.com accepts onlie credit card payment using ipay88 ( accredited by bank negara malaysia ) and it is a secure online system that offers our customers safe transaction over the in ternet . ipay88 also uses 3D secure where extre authentication from the bank is required .
Q : why do l have mobile88.com in my credit card transaction records rather than waikeong.com ?
do not worry because our payment geteway prtner , ipay88 (owned by mobile88.com sdn bhd ) collects payment on behalf of waikeong.com
Q : how secure is shopping with waikeong.com ?
when sensitive credit card details are passed through our website, the information will be automatically be encrypted using the secure sockets layer protocol layer protocol ( ssl ) with an encryption key length of 128-bits ( the highest level encryption commercially availble) . we accept online credit card payments using ipay88 ( accredited by bank negara malaysia ) and it is a secure online system that offers our customers safe transaction over the internt . ipay88 also uses 3D secure whrer extre authentication from the bank is required . please note that waikeong.com does not store any credit card information during an online credit card payment.
Q : l have a user account with waikeong.combut forgot my password , what should l do ?
lt is easy , go to my account page and click on the forgot password link . you will be prompted with a window and please enter your email address ( it must be the same email address you registered with waikeong.com ) the password will be sent automatically to the registered email address.
Q : l have a user account with waikeong.com , how do l change my address ?
go to my account page , login and you can modify your address details there .
Q : can l buy from waikeong.com without creating an account ?
unfortunately no . however once you have created an account with us , will be easier for you yo shop with us next time . just use your login ( your email address ) and password next time you shop with us . all your personal and address information will be automatically retrieved from your account .
Q : how do l know waikeong.com latest news and promotions ?
just subscribe to our newsletter , which we published monthli.
Q : how ca l unsubscribe from the newsletter mailling list ?
email us at waikeongmarketing@yahoo.com.hk with the message title unsubscribe and we will remove your email from the mailing list.
Q : l have received a few emails from waikeong.com . what are orders received , orders processed and paymant receipt ?
order received : this eamil informs you that waikeong.com has received your orders and will process it as soon as possible.
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